The Strategic Alliance Between Fiveways & Recorra: A Lesson in Fleet Management Excellence

AT A GLANCE

Successful fleet management often involves reliable suppliers and partners that not only understand the intricacies of the operation but also bring value and efficiency to the table. This is precisely why Recorra, with its mixed vehicle fleet, chose Fiveways. Our competitive pricing and swift responsiveness have made us an integral part of Recorra's operational strategy.

“It’s a very easy relationship between Fiveways and Recorra – always communicating with us on vehicles and repair times, updating us on defects or issues and how to resolve.” Kevin Stephenson Group Director of Fleet Management, Recorra

CUSTOMER SERVICE

Recorra reports that the team at Fiveways, from engineers to fitters, embodies professionalism and helpfulness. “Their ability to maintain a strong rapport with Recorra's staff speaks volumes about their dedication to customer satisfaction and service quality”, says Kevin Stephenson, Group Director of Fleet Management.

COMMUNICATION: KEY TO SUCCESS

Recorra praises the effortless relationship it shares with Fiveways, highlighting the open lines of communication regarding vehicle updates, repair timelines, and issue resolution. This transparency is crucial in fostering a partnership based on trust and mutual understanding.

MAINTENANCE, COMPLIANCE, AND SUPPORT

Since partnering with Fiveways, Kevin says that “Recorra has enjoyed a positive experience. From routine maintenance to unexpected roadside breakdowns, the service provided has been consistently first class. Invoicing and compliance paperwork, often a thorn in the side for businesses, are handled with professionalism and speed, ensuring that Recorra's business remains uninterrupted.”

EXCEEDING EXPECTATIONS

Kevin says that “Fiveways has repeatedly demonstrated their commitment to going above and beyond” and gives some standout examples:

• - Mobile Repairs: When other suppliers might insist on workshop visits, Fiveways delivers with on-site or roadside repairs, saving precious time and resources. 
• - Emergency Vehicle Hire: They've also proven to be the vehicle hire equivalent of a knight in shining armour, with their ability to provide last-minute vehicle hire, averting potential crises. 

IN CONCLUSION

The partnership between Recorra and Fiveways highlights the importance of a service provider acting as an extension of your own team. It demonstrates that the right partnership can bring about significant improvements in operational efficiency and peace of mind.