Broxbourne Environmental Services Trading Ltd has maintained a collaborative partnership with Fiveways Municipal Vehicle Hire for over 15 years. The Local Authority Trading Company (LATCO) operates a diverse fleet designed for various municipal functions, including general waste collection, recycling, food waste management, street cleansing, and grounds maintenance. The fleet comprises 21 vehicles, with 10 of these leased from Fiveways. Additionally, Fiveways is responsible for the servicing and maintenance of the entire fleet under a comprehensive contract.
Commenting on the services received from Fiveways, David Long, Transport Manager at Broxbourne Environmental Services Trading Ltd says: “Fiveways manage all our PMIs, MOTs, daily defects and routine servicing.” Explaining the daily defect process, David says that “at the end of every shift we email any issues to the service team at Fiveways, and they’re dealt with immediately – either being resolved the same day or overnight before the vehicle has to go out on its next shift.”
In an industry driven by strict deadlines and affecting communities in a tangible way, vehicle reliability and timely service are key to customer satisfaction. Put simply, David says, “Our job is to get the rubbish off the floor. Working with Fiveways means that we can consistently and reliably do just that.”
When the contract came up for renewal last year, David explains that “the comprehensive scoring criteria evaluated a wide range of considerations from organisational structure to breakdown support, environmental standards, and safety credentials. While Fiveways was not the cheapest choice, they distinguished themselves in critical areas essential for our operations. For example, earlier than expected delivery of the new vehicles, prior to the commencement of the new contract was of real benefit to us.
Also, although they dispatch engineers as needed, many issues can be efficiently resolved via phone, thanks to the proficiency of their workshop team.”
In addition to all this, David says, “They are also an authorised MOT testing facility, and the fact that the DVSA has approved them to do this gives us extra confidence in their ability and dedication.”
The contract awarded to Fiveways was 5 years with a 2-year extension.
In conclusion, David says, “Fiveways really care about their customers. We’ve built great relationships with the business and the team. We recently had a situation where one of our own twin-chamber trucks with a food pod on the back needed servicing. The vehicle is rare and couldn’t be sourced from anywhere else. Fiveways came to the rescue and serviced the vehicle for us in time for Christmas – 24-hour turnaround! It’s a partnership!”
Emma Cheesman, Fiveways’ Development Director, echoes this saying, “We value the partnerships we have with our customers and suppliers and always strive to go above and beyond to provide the best service possible. Our 15-year relationship with Broxbourne is a testament to this commitment!
Our close relationship with our partners, such as Dennis Eagle and Terberg are, also very important to us. Working with them, we can provide additional value to our customers, such as providing train-the-trainer training, which ensures that drivers and operatives are fully conversant with their new vehicles.”